Reviews

I went to EOS to address issues with my sleep apnea treatment. I needed to have everything worked out for a long trip I was taking (if you have SA, you know how annoying travel is). In short, it was complete waste of time. Dr. Thuy was ok, not wonderful, but OK, but the office staff/management were terrible. They confused my insurance info which meant costs for a surgery I scheduled were off by around 1000% (yeah), $1600 instead of $160. They didn't figure this out until the day before the surgery, so I lost weeks of planning, expecting to have surgery and instead having to scramble for an alternative. 2 of 2 times, they failed to call back with prescription info when they said they would--I always had to hound them. Then they scheduled me for an appointment with an associated dentist for an oral appliance; the appointment confirmation had the wrong address. I therefore went to the wrong location, missed the appointment (and half of work that day for nothing), and lost any chance of getting a device in time for travel. They re-scheduled the appointment for 2 weeks later (figured I would at least try to get something for my next trip)--again the address was wrong on the confirmation! Clearly, despite the enormous inconvenience that I politely communicated the first time, no one took the initiative to fix the problem. Fortunately, I caught the mistake this time and so I called the office to politely reiterate for the second time how inconvenient it was to have the wrong info sent in confirmations. All I got was excuses about how it's an automated system and I shouldn't read it closely. That annoyed me: why have the confirmation system? What is the point of a confirmation other than to confirm the CORRECT INFO??? HELLO? One of your patients politely communicates that your confirmation system is in error, causing them to needlessly miss an appointment, miss a day of work, and not get the treatment you need and you do NOTHING to fix it for next time?? And then you give excuses why (like it's my fault, I should know better than to trust your appointment confirmation?) Forget it. There are many doctors in NYC, go to one that has more respect for your time, effort, money spent, and your health.

Dr. Cohen corrected my deviated septum and my sinuses. Breathing better and sinus headaches are gone !!!

Dr. Cohen corrected my deviated septum and my sinuses. Breathing better and sinus headaches are gone !!!